Shipping policy
Our shipping times range from 3-7 days to UK addresses and 10-14 days to International addresses, with a 1-2 business day processing time. Once your order has shipped, you will receive an email with tracking information so you can easily follow your package's journey.
Order Changes and Cancellations
Order changes and cancellations are accepted within 24 hours from when the order was placed. If you'd like to change or cancel your order, email us as soon as possible at support@truly-fem.com and include your order number and the reason for cancellation in your message. Please note orders can only be canceled before they have been fulfilled. If your order has already been shipped, please refer to our return policy for further instructions or reach out to our customer service for further help.
For questions about your order status or tracking number, please contact us at support@truly-fem.com. We’re happy to help!
We are a small family-owned business and are constantly working to improve our shipping and logistical processes.